CriteriaProofEvidence-backed applications. Proof-backed writing.

HELP CENTRE

Help when you need it, in plain language.

Use these quick guides first. If something still does not make sense, email CriteriaProof Support.

Complete CriteriaProof User Guide

Get the free PDF guide, written in straightforward language with all the main steps, examples and troubleshooting advice.

Download Complete User Guide (PDF)

Getting started

  • Create your account and confirm your email address.
  • Upload your master resume.
  • Add at least two genuine Career Evidence examples.
  • Use Achievement Miner when you need help remembering useful evidence.

Building an application

  • Paste the full job advertisement or upload a role document.
  • Read the Application Intelligence before drafting.
  • Answer clarification questions only when you can support the answer.
  • Choose an ATS-safe document style and build the application pack.

Understanding the results

  • Strong means direct supporting evidence was found.
  • Partial means relevant evidence exists but is incomplete or indirect.
  • Gap means CriteriaProof could not find meaningful supporting evidence.
  • Proof View shows where important generated claims came from.

Downloads and submission

  • Final DOCX/PDF downloads unlock after factual verification passes.
  • The Final Application Quality Check highlights anything that still needs review.
  • Use the Application Tracker for closing dates, interviews and outcomes.
  • Generate an Interview Pack from the same evidence used in the application.

COMMON QUESTIONS

Can CriteriaProof make up experience to improve my application?

No. Missing evidence should remain a gap. CriteriaProof is designed to improve presentation without inventing experience.

Can I use job advertisements from SEEK and other job boards?

Yes. Paste the advertisement text or upload the employer's role document. CriteriaProof saves the original URL for reference but does not scrape protected job boards.

What happens if I close the browser halfway through?

Your New Application work is autosaved to your CriteriaProof account and restored when you return.

Why can't I download the final documents?

Final exports remain locked when the factual verification identifies unsupported claims or consistency issues that require review.

I cannot sign in because my email is not confirmed. What do I do?

Use the Resend confirmation email option on the login page, then check both your inbox and spam/junk folder.

Still need help?

Email support@criteriaproof.com. Include what you were trying to do and the exact error message if one appeared.